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Syarat dan Ketentuan / Terms of Service / End User License Agreement (EULA)

Effective Date: July 06, 2026

Welcome to HaloBestie, a service operated by PT Aksara Sahabat Cakrawala ("Company," "we," "us," or "our"), a company incorporated under the laws of the Republic of Indonesia.

These Terms of Service and End User License Agreement ("Terms") govern your access to and use of the HaloBestie mobile application, website (mybestieindonesia.com), and related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, you must not access or use the Service.

Please also review our Privacy Policy, which describes how we collect, use, and protect your information and forms an integral part of these Terms.

1. Description of the Service

HaloBestie provides an online platform that connects users with trained peer listeners ("Besties") for anonymous, supportive conversations. The platform is designed to offer a safe space for individuals to share thoughts, experiences, or emotional concerns.

The Service may include features such as:

  • Anonymous conversations with peer listeners via text chat or voice call
  • Scheduled or instant support sessions
  • Free trial sessions
  • Optional paid session packages and extensions
  • In-app communication tools

2. IMPORTANT DISCLAIMER — Nature of the Service

PLEASE READ THIS SECTION CAREFULLY. BY USING HALOBESTIE, YOU ACKNOWLEDGE AND AGREE TO THE FOLLOWING:

2.1 HaloBestie is a peer support platform that provides conversational listening services only. Besties are trained peer listeners — they are friends to talk to (teman curhat), not licensed or certified professionals.

2.2 Besties are NOT and do not act as any of the following:

  • Psychologists (Psikolog)
  • Psychiatrists (Psikiater)
  • Licensed counselors or therapists (Konselor/Terapis berlisensi)
  • Medical doctors or healthcare professionals
  • Social workers
  • Any form of licensed or certified mental health professional

2.3 The Service does NOT provide and shall not be construed as providing:

  • Medical advice or diagnosis
  • Psychological assessment, diagnosis, or therapy
  • Psychiatric treatment or medication recommendations
  • Professional counseling or psychotherapy
  • Crisis intervention services
  • Emergency services of any kind

2.4 HaloBestie is NOT a substitute for professional mental health care. If you are experiencing a mental health condition, psychological distress, or psychiatric emergency, you should seek help from a qualified professional or contact emergency services immediately.

2.5 PT Aksara Sahabat Cakrawala, its directors, employees, and Besties shall not be held liable for any decisions, actions, or outcomes resulting from conversations on the platform. Any reliance on information or support received through the Service is entirely at your own risk.

3. Emergency Situations and Crisis Protocol

HaloBestie is not an emergency service. If you or someone you know is in immediate danger, experiencing a medical emergency, or having thoughts of self-harm or suicide, please:

  • Call 119 (Indonesian Emergency Services)
  • Contact Into The Light Indonesia at 119 ext. 8 (Suicide Prevention Hotline)
  • Go to the nearest hospital emergency department

Besties are trained to recognize signs of crisis and may encourage users to seek professional help. However, Besties are not equipped to handle emergencies and are not responsible for providing crisis intervention.

4. Eligibility

To use the Service, you must be at least 13 years of age.

If you are between 13 and 17 years of age, you represent and warrant that you have obtained verifiable consent from a parent or legal guardian to use the Service. PT Aksara Sahabat Cakrawala reserves the right to request proof of parental consent at any time and to suspend accounts that cannot provide such proof.

By using HaloBestie, you represent and warrant that:

  • You are at least 13 years old
  • If you are under 18, you have parental or legal guardian consent
  • You have the legal capacity to enter into these Terms
  • You will comply with all applicable laws and regulations of the Republic of Indonesia
  • You are not using the Service as a substitute for professional mental health care

5. Assumption of Risk

By using HaloBestie, you acknowledge and accept that:

  • Peer support has inherent limitations and is not equivalent to professional care
  • Besties are individuals with varying levels of experience; responses may not always meet your expectations
  • The Company does not guarantee any specific outcome from using the Service
  • Conversations may involve sensitive emotional topics, which you engage in voluntarily
  • Anonymous interactions carry inherent risks, including the possibility of encountering inappropriate behavior from other users despite our safety measures

You assume all risks associated with your use of the Service, and you agree that the Company shall not be liable for any harm, emotional distress, or adverse outcomes arising from peer support conversations.

6. User Accounts

To access certain features of the Service, you must create an account.

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • Ensuring the accuracy of your account information
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account

PT Aksara Sahabat Cakrawala reserves the right to suspend or terminate accounts that violate these Terms, compromise platform safety, or are inactive for an extended period.

You may request deletion of your account at any time by contacting admin@mybestieindonesia.com. Upon deletion, your data will be handled in accordance with our Privacy Policy.

7. Anonymous Interaction

HaloBestie is designed to support anonymous communication between users and Besties.

You agree not to:

  • Share personally identifiable information that may compromise your safety or the safety of others
  • Attempt to discover, request, or disclose the real identity of any Bestie or user
  • Impersonate another individual
  • Record, screenshot, or redistribute any conversation content without explicit consent from all parties involved
  • Contact Besties or users outside of the HaloBestie platform

8. Acceptable Use Policy

You must use the Service in a lawful and respectful manner. The following activities are strictly prohibited:

  • Harassment, abuse, intimidation, or threats toward users or Besties
  • Hate speech, discriminatory behavior, or offensive language targeting any group
  • Sharing illegal, harmful, or violent content
  • Promotion, encouragement, or glorification of violence, self-harm, or suicide
  • Fraudulent activities, scams, or deceptive behavior
  • Any sexually explicit content, including but not limited to content involving minors
  • Attempts to exploit, manipulate, or groom other users
  • Using the Service for commercial solicitation, advertising, or spam
  • Unauthorized access to accounts, systems, or data belonging to the Company or other users
  • Using the Service to collect personal data of other users without consent
  • Interfering with or disrupting the Service or its infrastructure

Violations may result in immediate and permanent suspension of your account without prior notice. The Company reserves the right to report violations to relevant authorities.

9. Child Safety

PT Aksara Sahabat Cakrawala strictly prohibits any activity involving the sexual abuse, exploitation, or endangerment of children.

Any content or behavior related to child exploitation will be removed immediately, the offending account will be permanently terminated, and the matter will be reported to the appropriate Indonesian authorities, including but not limited to Kepolisian Negara Republik Indonesia, in accordance with UU No. 35 Tahun 2014 tentang Perlindungan Anak.

10. Bestie Relationship

Besties who provide peer listening services through HaloBestie are not employees of PT Aksara Sahabat Cakrawala. Besties operate as independent individuals and are solely responsible for the content of their conversations, subject to HaloBestie's guidelines and training.

The Company provides training and guidelines to Besties but does not control the specific content or advice shared during sessions. The Company shall not be liable for any statements, opinions, or recommendations made by Besties during conversations.

11. Payments and Transactions

Certain features of the Service require payment, including:

  • Session packages
  • Session extensions
  • Premium features

All payments are processed through our authorized third-party payment provider. By making a payment, you also agree to the terms and conditions of the applicable payment provider.

Prices are displayed in Indonesian Rupiah (IDR) and may change from time to time. Price changes will not affect transactions already completed.

Refund Policy:

  • Payments for completed sessions are non-refundable.
  • Refund requests for unused sessions due to technical errors or platform issues may be submitted to admin@mybestieindonesia.com.
  • Refund requests will be reviewed on a case-by-case basis and processed within 14 (fourteen) business days.
  • The Company reserves the right to refuse refund requests that do not meet the criteria above.

12. Intellectual Property

All content, software, design elements, trademarks, logos, and technology associated with HaloBestie are owned by PT Aksara Sahabat Cakrawala or its licensors and are protected under applicable Indonesian and international intellectual property laws.

You may not:

  • Copy, distribute, modify, or reproduce platform content without prior written consent
  • Reverse engineer, decompile, or disassemble the application or its components
  • Use the Service or its content for unauthorized commercial purposes
  • Remove or alter any copyright, trademark, or proprietary notices

13. License Grant

PT Aksara Sahabat Cakrawala grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes in accordance with these Terms.

This license does not transfer any ownership rights over the Service, its content, or any intellectual property.

14. Indemnification

You agree to indemnify, defend, and hold harmless PT Aksara Sahabat Cakrawala, its directors, officers, employees, agents, and Besties from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or relating to:

  • Your use or misuse of the Service
  • Your violation of these Terms
  • Your violation of any applicable law or regulation
  • Any content you share or transmit through the Service
  • Your interaction with other users or Besties

15. Suspension and Termination

PT Aksara Sahabat Cakrawala may suspend or terminate your access to the Service at any time, with or without notice, if you violate these Terms or engage in behavior that threatens the safety of the platform or its users.

You may discontinue use of the Service and request account deletion at any time by contacting admin@mybestieindonesia.com.

Upon termination, Sections 2, 5, 12, 14, 16, 17, and 20 shall survive and remain in full force and effect.

16. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

PT Aksara Sahabat Cakrawala does not warrant that:

  • The Service will be uninterrupted, timely, error-free, or completely secure
  • Besties will be available at all times or in all time zones
  • Conversations will meet your specific expectations, needs, or desired outcomes
  • Any information received through the Service is accurate, reliable, or complete

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

17.1 PT Aksara Sahabat Cakrawala and its directors, officers, employees, agents, and Besties shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to damages for emotional distress, loss of data, loss of profits, or personal injury, arising from or related to the use of the Service.

17.2 In no event shall PT Aksara Sahabat Cakrawala's total aggregate liability to you for all claims arising from or related to the Service exceed the total amount paid by you to PT Aksara Sahabat Cakrawala in the twelve (12) months immediately preceding the event giving rise to the claim, or IDR 500,000 (five hundred thousand Rupiah), whichever is lesser.

17.3 You acknowledge that the Service is a peer support platform and not a professional health service. The Company is not liable for any health outcomes, psychological effects, or medical consequences resulting from your use of the Service.

18. Force Majeure

PT Aksara Sahabat Cakrawala shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of God, internet or telecommunications outages, government actions or restrictions, pandemics, civil unrest, cyberattacks, or third-party service failures.

19. Changes to the Service

PT Aksara Sahabat Cakrawala may modify, update, or discontinue parts of the Service at any time to improve functionality, comply with legal requirements, or for any other business reason. Material changes will be communicated through the application or other reasonable means.

20. Changes to These Terms

These Terms may be updated periodically. When material changes occur, the updated version will be published with a revised effective date, and users will be notified through the application.

Continued use of the Service after updates constitutes acceptance of the revised Terms. If you do not agree with the updated Terms, you must discontinue use of the Service.

21. Dispute Resolution

Any dispute, claim, or controversy arising from or in connection with these Terms or the Service shall be resolved as follows:

21.1 Negotiation. The parties shall first attempt to resolve the dispute through good faith negotiation for a period of thirty (30) calendar days from written notice of the dispute.

21.2 Arbitration. If negotiation fails, the dispute shall be submitted to and finally resolved by arbitration administered by the Badan Arbitrase Nasional Indonesia (BANI) in Jakarta, Indonesia, in accordance with BANI rules then in effect. The language of arbitration shall be Bahasa Indonesia.

21.3 Each party shall bear its own costs of arbitration unless the arbitrator determines otherwise.

22. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia, including but not limited to:

  • Kitab Undang-Undang Hukum Perdata (Indonesian Civil Code)
  • UU No. 11 Tahun 2008 jo. UU No. 19 Tahun 2016 tentang Informasi dan Transaksi Elektronik (UU ITE)
  • UU No. 27 Tahun 2022 tentang Pelindungan Data Pribadi (UU PDP)
  • UU No. 8 Tahun 1999 tentang Perlindungan Konsumen
  • UU No. 17 Tahun 2023 tentang Kesehatan and its implementing regulations

23. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed. The remaining provisions shall continue in full force and effect.

24. Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and PT Aksara Sahabat Cakrawala regarding your use of the Service and supersede all prior agreements, understandings, or representations.

25. Contact Information

If you have questions regarding these Terms, please contact:

PT Aksara Sahabat Cakrawala
Email: admin@mybestieindonesia.com

By using HaloBestie, you acknowledge that you have read, understood, and agreed to these Terms of Service.

26. Apple App Store Additional Terms

If the HaloBestie application is downloaded from the Apple App Store, the following additional terms apply:

This license is limited to a non-transferable license to use the HaloBestie application on any Apple-branded products that you own or control and as permitted by the Usage Rules set forth in the App Store Terms of Service.

You acknowledge that these Terms are between you and PT Aksara Sahabat Cakrawala, and not with Apple Inc. PT Aksara Sahabat Cakrawala, not Apple, is solely responsible for the Service and its content.

Apple has no obligation to furnish any maintenance or support services with respect to the application.

In the event of any failure of the application to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price for the application where applicable. To the maximum extent permitted by law, Apple will have no other warranty obligation with respect to the application.

Apple is not responsible for addressing any claims by users or third parties relating to the application or the user's possession and use of the application, including but not limited to:

  • Product liability claims
  • Claims that the application fails to conform to legal or regulatory requirements
  • Claims arising under consumer protection or similar legislation

You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country and that you are not listed on any U.S. Government list of prohibited or restricted parties.

You acknowledge and agree that Apple and its subsidiaries are third-party beneficiaries of these Terms and that Apple will have the right to enforce these Terms against you as a third-party beneficiary.

27. Google Play Store Additional Terms

If the HaloBestie application is downloaded from the Google Play Store, the following additional terms apply:

These Terms are between you and PT Aksara Sahabat Cakrawala only, and not with Google LLC or its subsidiaries ("Google").

Google is not responsible for the Service, its content, or any claims related to your use of the application.

Your use of the application must comply with the Google Play Terms of Service.

You acknowledge and agree that Google is a third-party beneficiary of these Terms and may enforce them accordingly.